Frequently Asked Questions

This depends on a number of factors and is reviewed on an individual basis. Some of the determining factors include whether you have had other claims and if so how many, claim frequency, amounts paid, and whether you have had traffic violations.

We will be glad to assist you. However, it is more beneficial for you to file your claim directly in order to give the Claims Department information that we may not have regarding details of the incident and other parties involved. The adjuster may also want to take a formal statement from you.

In order to make sure that your claim is filed accurately and efficiently, we have set up a Claims Hotline. All claims should be reported toll-free to 1-800-421-3535. Our claims service representatives are on hand to answer your calls and guide you through the process 24 hours/day, 7 days/week.

There are several pieces of information that you will need to collect in the event of a vehicular accident. Click Here to download an accident record worksheet to keep in your car.

Any forms that are required for your incident will be sent to you after you have called in your claim.

No! Our claims service representatives are on hand to answer your calls and guide you through the process 24 hours/day, 7 days/week.

You do not need to have your policy number with you when reporting a claim. However, having it available will usually speed up the process.